Frequently Asked Questions
Find answers below to some of the most frequently asked questions about Multivista. These questions have been divided into seven main topics to assist you with your search. If you cannot find your answer on this page, please Contact Us and we will make the information available to you ASAP!
Table of Contents
Who We Are
Q: What is Multivista?
A: Multivista is the global leader in construction photo documentation, operating out of more than 40 office locations across North America. Multivista provides documentation and technology services to construction projects in all major markets.
Click here to find out more about Multivista and our collection of services.
Q: When was Multivista founded?
A: Multivista was founded in 2003 in Vancouver, British Columbia.
Q: How did Multivista get its name?
A: The name Multivista represents the many views of a project that our services provide: Multi = many; Vista = view.
Q: How big is Multivista?
A: There are over 40 Multivista office locations across North America. Multivista services all major metropolitan areas in the United States and Canada. Multivista has documented over 245 million square feet in 2011 to date alone!
Q: Is Multivista international?
A: Yes; Multivista operates internationally across North America. Multivista has Headquarters locations in Phoenix, Arizona, and in Vancouver, British Columbia.
Q: Where is Multivista located?
A: Multivista has office locations across the United States and Canada. Multivista has U.S. office locations in more than half of the mainland states, with Headquarters in Phoenix, Arizona. Multivista has offices in Ontario, British Columbia and Alberta, Canada, with Headquarters in Vancouver, British Columbia.
Click here to see a map of Multivista’s regions and office locations.
Q: Where is Multivista’s Corporate Headquarters?
A: Multivista has Headquarters locations in Phoenix, Arizona, and Vancouver, British Columbia.
Q: Is Multivista a franchise operation?
A: Yes; Multivista operates a franchise business structure. Multivista franchise owners and personnel receive in-depth training in all aspects of Multivista business, technology and field operations from Multivista Corporate. The Multivista Corporate/franchise relationship is a close-knit and ongoing partnership that ensures all Multivista clients receive the same reliable, quality services no matter where their construction project is located.
See Business Opportunities – Franchising for more information.
Q: How/Why was Multivista founded?
A: Founding partner and current Multivista President and CEO Luis Pascual previously worked as an electrician in the construction industry. As an electrician, he was faced with challenges resulting from the fact that once the drywall goes up in a building, there is no way to see exactly what is inside the walls. The inability to see behind the drywall gave rise to the need for expensive destructive testing in order to identify, verify and correct issues involving the interior systems and anything placed within or through the walls. He came to the realization that much of the guess-work and destructive testing was avoidable – that capturing the exact state of a construction project in photographs at various points in time would provide a view into the walls that could be used to locate and identify problems or, at the very least, provide a visual roadmap for testing.
Graham Twigg, another founding partner of Multivista and current Chief Technical Officer, envisioned a system in which these photographs could be linked to their exact corresponding locations on the blueprints or floorplans of a project, creating a complete, indexed, visual record of the project throughout construction progress. Mr. Pascual and Mr. Twigg combined their visions, efforts and expertise to create the Multivista Documentation Software system, applying the concept of complete visual documentation to all aspects and stages of the construction process – from the footings and foundation to the finishings and fixtures.
Click here to read more about the history of Multivista.
What We Do
Q: What does Multivista do?
A: Multivista provides construction photo documentation and related technology services across North America.
Multivista’s core service is a complete photo documentation solution. Multivista provides professional photography services at various milestones throughout your construction project, and then links the high-resolution digital photographs to the project’s architectural drawings. The photos are indexed by time and location and made available to you online 24/7 via the Multivista Documentation Software platform throughout construction.
A complete, interactive copy of your project’s linked architectural drawings is provided to you upon project completion. Multivista also offers a selection of complementary services, such as Multivista Video and Webcams, allowing you to further memorialize and monitor your construction project.
Click here to find out more about Multivista’s continuously expanding collection of services.
Q: What kind of photographs/photography does Multivista use?
A: Multivista uses high-resolution, inspection-grade digital photographs. The photographs can be viewed online via the Multivista Documentation Software system while construction is in progress, via CD/DVD (provided by Multivista) once construction is complete, printed and viewed as hard-copies, or downloaded your computer’s hard drive.
Q: How does Multivista differ from or compare to the competition?
A: Every aspect of Multivista’s process is state-of-the-art. Multivista’s platform for visual construction documentation was the first in the industry, and remains the only option robust enough to be viable for commercial, industrial and institutional projects of any scale. Multivista documentation is inspection-grade and utilizes leading edge digital technology and equipment. We maintain and continue to grow our international presence across the U.S. and Canada; we know of no other platform that can demonstrably support the volume of data that Multivista handles every day.
On a more personal level, Multivista is very much a “from the ground up” company that greatly values relationships. All of the Multivista principles are engaged in the full-time management of Multivista, and the original programmers are still at the helm of our technology. The Multivista corporate franchise structure ensures that there is a Multivista franchise principal present in every location in which we do business, and our operations teams are always locally-based. Multivista invests a great deal of time and energy into the training and continued, cooperative interaction with our corporate staff, franchise owners and their teams in order to ensure that Multivista continues to grow with clients’ needs and evolving technologies, providing the best services possible in all aspects.
Click here to find out more about Multivista’s continuously expanding collection of services.
Q: What are some of the recent major projects documented by Multivista?
A: Click here to see a list of recent projects documented by Multivista.
Q: What markets does Multivista service/What kinds of construction projects does Multivista document?
A: Multivista is the leading provider of construction documentation in many diversified construction markets, such as: Healthcare, Education, Government, Commercial, Infrastructure and Residential.
Q: Does Multivista offer construction webcams?
A: Yes; Multivista offers and hosts a live-feed Webcam service that allows you to view your project site remotely 24/7 via our web-based Multivista Documentation Software platform.
Click here to learn more about Multivista’s Webcam services.
Q: Does Multivista offer video services?
A: Yes; Multivista Video captures live events related to your construction project in a digital video format that includes sound recording. Multivista Videos are used for a wide variety of events, such as building walkthroughs, project turnovers and equipment training.
Click here to learn more about Multivista Video.
Q: What are some of Multivista’s biggest/most active clients?
A: Click here to see a list of Multivista clients.
Q: What types of clients hire Multivista?
A: Multivista’s clients include all types of construction professionals and project stakeholders. Some specific examples include: General Contractors, Developers, Building/Site Owners, Project Managers, Facility Managers, Insurance Carriers,City/State/Federal Government Agencies, Architects, Engineers and Attorneys.
Q: Do many clients use Multivista’s services more than once?
A: Many of our clients consider Multivista’s services a must-have, and continue to use Multivista again and again for their construction documentation needs.
Q: What do Multivista’s clients have to say about the service?
A: Click Here to see real Multivista Client Testimonials.
Q: Does Multivista specialize in any specific vertical market?
A: Multivista’s services are applicable to construction projects in any vertical market. Multivista’s strongest presence is in the Healthcare, Government and Higher Education markets, but we are also active in many others, such as: Commercial, Transportation Utilities, Recreational, Industrial and Multi-Dimensional Housing.
Q: Can I use Multivista’s services for a construction project in another state?
A: Yes! Because the Multivista Documentation Software system is a web-based application, you can log in and view Multivista’s visual documentation for your project from virtually anywhere in the world – all you need is an internet connection. You can even keep up with the status of your project while traveling to and from the project site via Multivista Mobile. Additionally, Multivista’s TeamTalk™ feature allows you to comment on photos and communicate with other authorized users on your Multivista documented projects, making Multivista a perfect “assistant” for managing projects remotely.
Click here to learn more about the Multivista Documentation Software and other Multivista technology.
Q: How does Multivista’s software work?
A: Multivista’s proprietary web-based software, the Multivista Documentation Software system (we call it MDS, for short), contains your Multivista photographs, linked architectural drawings, Multivista Webcam feeds, etc., throughout your construction project. We upload, link, manage and host all of your content for you, so all you need to do is log in and enjoy the feature-rich web portal that allows you to view and interact with your content and your project team 24/7! Once your project is complete, we create a complete and functional copy of your content so that you can reference it any time throughout the life of your building.
Click here to read more about the Multivista Documentation Software and other Multivista technology.
Q: What is “MDS?”
A: MDS is the acronym and nickname for the Multivista Documentation Software system, our state-of-the-art visual documentation platform. Through the MDS, Multivista links construction photographs to their project’s architectural drawings, indexes the photos by time and location, and makes those photos and linked drawings available to you 24/7 via the internet.
Q: Do I have to be on the construction site to view my project photos? Where can I access them?
A: You can access the photographs and linked drawings for your Multivista documented projects from virtually anywhere! All you need is an internet connection to log into the Multivista Documentation Software system (MDS), which securely houses your projects’ visual documentation throughout the life of the construction process. The web-based MDS allows you to view your project sites remotely 24/7!
You can access the MDS password-protected Client Login directly from the Multivista Website or on your mobile device (smartphone, iPad or other tablet) via Multivista Mobile.
Click here to log in to your projects via the Multivista Documentation Software.
Q: Can I access my Multivista projects on my smartphone or mobile device?
A: Yes! You can always access the Multivista Documentation Software system via multivista.com from any internet browser, but Multivista also offers a complete and functional version of the system designed specifically for use on your smartphone or other mobile device – Multivista Mobile! Go to mobile.multivista.com to access your Multivista projects anytime, anywhere!
Click here to learn more about Multivista Mobile.
Q: I am a current Multivista client; how do I access my projects?
A: Click here to go the secure Login Page.
Q: How many users can access my Multivista documented projects?
A: You can add as few or as many users as you want/need to each Multivista documented project. Each authorized user will be given a unique set of login credentials that he/she can use to access every project you allow, and only the project(s) you allow, via the Multivista Documentation Software system.
Q: Does Multivista provide Client Support?
A: Multivista prides itself on providing clients with a complete service experience, including Client Support for all of our tools, services and technology.
Click here to see our Client Support Page.
Q: I’d like to join the Multivista Team; how do I apply for a job?
A: Click here to see our Multivista Jobs Page.
Q: Does Multivista only hire professional photographers?
A: No! Multivista values many different types of backgrounds and skill sets; most of our photographers only have amateur or recreational experience with photography. However, all of Multivista’s Certified Photographers have some experience in and/or knowledge of the construction industry. Construction photography can be effectively taught once a person has an understanding how the construction world and job sites work. Multivista trains and qualifies all of our Certified Photographers according to our own proven methodology and standards.
Q: Who are Multivista’s Chief Executives/Owners?
A: Click here to read bios of the six Multivista Corporate Chief Executives.
Q: Who are the principal owners of Multivista franchises?
A: Multivista has a great team of Multivista franchise owners, also called licensed vendors; some of whom have branched out to open multiple franchise office locations and to service entire Multivista regions.
Click here to see a list of Multivista licensed vendors.
Q: What is Multivista’s stock symbol on the stock exchange?
A: Multivista does not have a stock symbol; it is not a publicly traded company.
Q: Can I buy Multivista stock?
A: No; Multivista is a privately owned company.
Q: How do I contact Multivista?
A: Click here to contact us.